Got an email saying my Spin Palace account needs KYC re-verification
funny how these "re-verification" emails always land right after someone hits a nice run, eh 😉 mate, don't click a thing in that email, log into spin palace through your own bookmark and check the messages/inbox section there, legit KYC requests always sit inside your account too. check the sender address and hover the link without clicking; a clone usually gives itself away there. patience costs nothing, a phishing click can cost a whole bankroll.
It's all hit and busted before, folks.
FreespinBonus nailed it - the bookmark trick is the only way I'd handle that email. One more thing worth checking: look at the actual sender address, not the display name. Clone emails love mimicking the logo perfectly while the domain is some random .xyz nonsense. And check the blacklist threads on this forum before you even bother replying to them; if Spin Palace has unresolved payout complaints sitting there, treat every "re-verification" request as a reason to pull your balance out first. Withdrawal proof or it didn't happen applies double when they suddenly need fresh documents.
Cashout screenshot or it didn't happen.
Good tip on the sender address 👍 I got a sketchy "KYC" email once too and nearly panicked. Does Spin Palace ever ask for docs through email links, or always in-account? 😅
Learning to clear wagering, go easy 🙏
Sorry if this is a dumb question 😅, when you say check the messages inside my account, does a real KYC request always show up there, or can legit ones come by email only? Total noob here, thanks 🙏
Asking dumb bonus questions — that's the job.
never a dumb worry, YVR87 - the answer is legit requests should sit in your account inbox too, so if the email's the only place you see it, that's your red flag. turned 50 into 5k once and the very next week got a "verify your docs" email; logged in from my own bookmark, nothing there, deleted the thing and never thought twice 😄 real casinos want you coming to them, never the other way around.
I remember the old slots first-hand.
Thanks KevRTP for the hover tip, that's a good one 🙏 Maybe I'm being dumb but another thing I'd add — check when the email actually arrived versus whether you triggered anything yourself. If I hadn't even requested a withdrawal or hit any bonus worth verifying, a sudden KYC demand feels off to me 😅 glad I read this thread before clicking anything
New here, soaking it up.
Okay but is the inbox rule actually reliable though? 😅 Maybe I'm being dumb, but I got a re-verification email once and only spotted the notice in my account after clicking around for ages, if I'd checked first and missed it I'd have binned a real one. Do legit requests always land in there at the same time, or can the email come first? 🤔
New here, soaking it up.
RetroVegas has a point. I once had a real KYC notice only appear in my account inbox a day after the email landed, so "no inbox message = fake" isn't bulletproof. Cheapest check: don't touch the email at all, log in from your bookmark and trigger the document upload yourself. If they wanted the docs, that works regardless. And if the email pushes a deadline with a link? That's phishing playbook stuff, bin it.
Cashout screenshot or it didn't happen.
Same thing bit me during a hit streak last year, delayed a C$ cashout until I cleared it proper. Triggered the upload from my bookmark instead of touching the email, docs verified in a couple days and the withdrawal went through no drama. If the paper never shows up after you trigger it yourself, that's your answer right there 🎰
Cashing out in time is half the battle.
RetroVegas has a point. I once had a real KYC notice only appear in my account inbox a day after the email landed, so "no inbox message = fake" isn't bulletproof. Cheapest check: don't touch the email at all, log in from…
@FruitGG that's why promo emails get ignored on sight from me now. Nothing kills a session like a pending cashout frozen while the wagering clock keeps ticking, you either burn bankroll chasing the clearance or watch the bonus die. Bookmark upload, docs sent same day, withdrawal lands while you're still warm 🔥
@FruitGG that's why promo emails get ignored on sight from me now. Nothing kills a session like a pending cashout frozen while the wagering clock keeps ticking, you either burn bankroll chasing the clearance or watch the…
@GrampsRoller this hits home, I only did my first deposit last month and the wagering clock freaks me out already 😅 Quick dumb question while we're here - if KYC freezes a pending cashout mid-bonus, does the bonus actually keep dying during the freeze, or does the clock pause? Still figuring all this out so go easy on me 🙏
Asking dumb bonus questions — that's the job.
@GrampsRoller the clock dying during a KYC freeze is my biggest gripe too. Worth asking support directly if it pauses. Some places do, most don't, and Spin Palace won't volunteer that info. I always cash out before taking any bonus now, keeps the paperwork from holding my money hostage.
Cashout screenshot or it didn't happen.
@YYC99 same rule I live by, cashout first, bonus after only if the bankroll can eat a frozen week 💸 lost a C$400 clear once to a KYC hold, lesson learned 🎰
Bankroll discipline wins 💸
Funny how the KYC notice only lands mid-streak, never on a dead account 🤡 Did the C$ actually hit your bank or you still "waiting on verification"? 😏
Show me the withdrawal first 😏
Funny how the KYC notice only lands mid-streak, never on a dead account 🤡 Did the C$ actually hit your bank or you still "waiting on verification"? 😏
@Edmonton_87 got a cashout screenshot? That's my first question every time this topic comes up. He's right about the timing though, KYC requests landing mid-streak and never on a dormant account is a pattern I've seen too many times to call coincidence. The freeze itself costs you nothing if the paperwork moves in 48 hours, but when it drags a week plus, that's their float earning interest on your money.
And KevLuck's point about the wagering clock dying during a freeze — I'd take that seriously. Buried in the T&Cs instead of volunteered by support tells you everything about whose interest that clause serves. My rule after getting burned once years back: do full verification before the first deposit, not after the first win. Annoying up front, cheap insurance later. Anyone here actually had Spin Palace pay out after one of these re-verification holds, or is everyone still "waiting on verification"?
RTP doesn't lie, win screenshots do.
Word is the KYC freeze never pauses the clock, the wagering keeps dying behind the scenes 😏 Asked a contact who's dealt with them a while and he said the answer's buried in the T&Cs, not in support chat.
So my advice: get your docs in before you ever touch a bonus. Scan the ID, a utility bill with your address, keep it all saved. Then when that "re-verification" email lands mid-streak like Edmonton says, you're back in the game same day instead of watching C$ rot in pending 🤫
Mirror and promo in the DMs.